Training on CARING FOR CUSTOMERS

TRAINING INFORMATION:

• DATE: 25-26 February, 2012
• Time: 8:00AM – 5:00PM
• Venue: Restaurant/Hotel in Phnom Penh
• Trainer: Mr. Mony Ung
• Contact EDI: Tel: 023 966 967 / 015 728 123/  015 729 123/017 32 72 07
• Email: info@edi-cambodia.org, Website: www.edi-cambodia.org

CARING FOR CUSTOMERS

COURSE PROFILE
In this present situation of tough competition, to recruit customers and how to satisfy the customers overall is the major concern of all businesses.  This can be achieved if all business activities, from product designing to advertising, and all the business members, look for and determine to satisfy customers’ multi needs. All these tasks are depended on the working effect of the staff and the quality of management.  This training presents the concepts about customers and the reasons to serve them as well as examine the factors to please them.  After attending the training, learners will be better able to explain the importance of caring for customers, identify the customers of his/her business, and apply the measures for   better caring for customers.                                                      
BRIEF COURSE CONTENT:

• Introduction to customer care
• Importance of customer service 
• Basics of customers service
• Customer Satisfaction & Loyalty
• Beyond Customer Satisfaction
• Dealing with customer complaints, handling difficult customers and situations
• Customer Service by Telephone
• Rules of Tens for customer care
• Creating the customer-centric company
• Internal customers as key success for customer care

TRAINER PROFILE:

Mr. MONY Ung has had more than 10 years experience in giving lectures and training On various courses including caring for customers, excellent customer service, Communication and Presentation skills, English for business communication, Entrepreneurship, management, marketing and research methodology.

Currently, Mr. Mony is the executive manager of Educational Development Institute where he manages various programs and services including: professional trainings, vocational English training, TESOL training program, consultancy and research services. Mr. Mony has helped develop a customer service standards and procedures for The Westline School and The Northline School. He also a lecturer at universities teaching subjects related to management, entrepreneurship, customer behavior, and marketing.

Mr. Mony is a holder of International Master in Business Administration, Bachelor of Business Administration in Management, and Bachelor of Law.

METHODOLOGY

The training program is interactive and practical. Activities like lectures, discussion, games, videos, role-plays, experiential activities and presentations will be used to assist participants to learn better.


WHO SHOULD ATTEND?
This course is specifically designed for all frontline personnel who have to deal with customers directly or over the phone, support staff who assist the front-line personnel directly or indirectly and sales personnel who place service as paramount to their continued success.

TRAINING FEE:

• Register before 18 February 2012: 140$
• Register after 18 February 2012: 170$

Seats are limited; please book your seat now

For more information, please feel free to contact us:
Educational Development Institute, EDI
Address: #9, St. 361, Sangkat Chba Ampov I, Khan Meanchey, Phnom Penh, Cambodia.
Tel: 023 966 967 / 015 728 123 / 015 729 123/017 32 72 07/ 012 56 66 06
Email: info@edi-cambodia.org / manager@edi-cambodia.org
www.edi-cambodia.org -- www.facebook.com/edicambodia


Training on Practical Planning and Time Management _ 9-10 February 2012Training on CARING FOR CUSTOMERS _ 25-26 February 2012  

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