Course Title: Customer Satisfaction and Effective Selling Skills
Language: Khmer
Venue: Intercontinental HOTEL
Duration: 1 Day (8 Hours)
Date: 2nd MARCH 2012
Time: 08:30 – 17:30
Admission Fee: Super Early Bird Fee – Before 24 FEB 2012: USD 79
Normal Fee – After 24 FEB 2012: USD 99
Free: Coffee Breaks, Lunch, Training Materials and Certificate of Completion
Fast Fact of Trainer’s Profile:
Mr. Rithy SIM is a Founder of LDC (Leadership and Development Center), a leading center in
Cambodia for Human Resource Development. With his 10 years of experiences in leadership,
sales and marketing; he brings LDC to become one of leading center in Cambodia with mega
guru and professional training.
He is also a CEO and Founder of SRG Ltd, a leading vaccine, cosmetic, diagnostic, and others
consumable products in Cambodia, Laos, Myanmar, and Vietnam. He has made many deals to
win his customers’ hearts which he always called “An observation to win your customers”.
At the peak of his customers’ satisfaction and his belief in human potential for greatness,
he has developed many distributors and wholesalers to join his journey to success. He makes
a deal with smile, confident, and feels the heart of each customer he met.
Mr. SIM also believes in learning from the best to be the best as Dr. Peter Chee, his business
partners from ITD Group, Malaysia and ABE from UK.
Mr. SIM has been trained in different countries such as US, Canada, Japan, Korea, UAE (Dubai),
Singapore, Malaysia, and Taiwan in the field of leadership, marketing and human resource.
Over 10 years as an entrepreneur, he now would like to share you how he did it and what
motivated him most for this exciting learning journey with you.
Mr. SIM’s fulfillment is to help you to realize your own potential and use it for greatness within
yourself, your family, and your organization. He always believes company is a warm place to
work as family with regulation. Moreover, He always believes his customers are part of his
family as well.
What Will You Learn and Gain?
Session 1
· Understanding the customers and why they are the heart of your organization
· Understanding the well-done plans before you meet your customers
· Identifying your customers’ behaviors, understanding their personalities and how you can help them better
· Understanding why we are in servicing industry and it is very important for you to discover the inside out
of this interesting topic
· Understanding what customers buys from you. Why you want them to buy from you all the time they want
· Dealing effectively with your customers by using all ways of communications such as observation, explore,
and achieve
Session 2
· Understanding the important things about your belief in your products
· Learn how to apply the rule of Seven in your daily routine
· Understanding the key techniques of Observation to win your customers’ hearts
· Understanding coaching and mentoring techniques which help you to satisfy your customers in all ways
· Learn how to create a SMARTEST Goal for your team to achieve breakthrough with results for your organization
· Learn how to empower and motivate them for greater results
· Get your customers by using telecommunication techniques
· Understanding the beauty of deal before the deal is off and you will switch it on when it is off
Please click a reply email to indicate you can receive this email.
For any further queries, pls feel free to contact me at anytime.
With Best Regards,
Mr. Kent SIM
Sales & Marketing Manager
Leadership & Development Center
No. 10AE1, Street 300, Sangkat BKK II,
Khan Chamkarmon, Phnom Penh, Cambodia
Tel: 855-23 555 0505
Fax: 855-23 224 598
H/P: 855-77 861 168
Email: kent@ldcasia.com
Web: www.ldcasia.com
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